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Support
+91 73375 92673Quick note
Compare metered billing against unlimited Vani TTS before you pick a plan.
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Welcome to VaniAgent. These Terms of Service ("Terms") govern your access to and use of VaniAgent's AI voice agent platform, services, and website (collectively, the "Service").
Effective Date: January 15, 2024
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
By creating an account, accessing, or using VaniAgent's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
To use the Service, you must:
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your agreement to these Terms will be treated as the agreement of the organization.
VaniAgent provides an AI-powered voice agent platform that enables businesses to automate phone conversations, customer support, lead qualification, appointment scheduling, and other voice-based interactions.
The Service includes:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that may affect your use of the Service.
We are not liable for any modification, suspension, or discontinuation of the Service.
To access certain features of the Service, you must create an account. When creating an account, you agree to:
You are responsible for maintaining the confidentiality of your account credentials. We recommend:
VaniAgent is not liable for any loss or damage arising from your failure to maintain account security.
You may terminate your account at any time through your account settings or by contacting support. Upon termination, your access to the Service will cease, and your data will be handled according to our Privacy Policy and data retention policies.
You agree to use the Service only for lawful purposes and in accordance with these Terms.
You agree NOT to:
When using the Service, you must comply with:
We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including:
VaniAgent offers multiple pricing tiers (Starter, Professional, Enterprise) with different features and usage limits. Current pricing is available at vaniagent.com/pricing.
We may offer a free trial period for new customers. During the trial:
We accept major credit cards and other payment methods as displayed during checkout. You agree to:
If payment fails or is past due:
When you use the Service, you may provide us with personal data of your customers or end users. In such cases:
For healthcare customers handling Protected Health Information (PHI), VaniAgent provides HIPAA-compliant services:
To request a BAA or discuss HIPAA compliance, contact us at compliance@vaniagent.com
The Service may record phone conversations for quality assurance, training, and analytics. You are responsible for:
The Service, including all software, technology, content, trademarks, and materials, is owned by VaniAgent and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
You may not:
You retain all rights to the data and content you provide to the Service ("Customer Data"). By using the Service, you grant us a limited license to:
You represent and warrant that you have all necessary rights to provide Customer Data to us and that it does not violate any third-party rights or applicable laws.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Service without any obligation to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VANIAGENT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
Our total liability for all claims related to the Service shall not exceed the greater of:
You agree to indemnify, defend, and hold harmless VaniAgent and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
You may terminate your account at any time by:
Upon termination, you will not receive a refund for any prepaid fees, and you remain responsible for any outstanding charges.
We may suspend or terminate your account immediately, without notice, if:
Upon termination of your account:
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Any disputes arising from these Terms or the Service shall be resolved through:
You agree to waive any right to a jury trial or to participate in a class action lawsuit.
For any disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware, and you waive any objection to venue in those courts.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and may terminate your account.
For significant changes that materially reduce your rights, we may require your explicit consent to continue using the Service.
If you have questions about these Terms or the Service, please contact us:
Email: legal@vaniagent.com
Address: VaniAgent, Inc., Delaware, United States
For support inquiries: support@vaniagent.com
For privacy inquiries: privacy@vaniagent.com
For HIPAA/compliance inquiries: compliance@vaniagent.com
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment: You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.
Entire Agreement: These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and VaniAgent regarding the Service.