Support
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Instant support forevery shopper
Handle WISMO, returns, stock questions, and cart recovery with low-latency voice support that scales through peak seasons.
Scale support, not headcount
E-commerce spikes do not need to become staffing crises. Vani absorbs seasonal volume instantly and gives shoppers useful answers without long hold times.
Connected to Shopify and OMS layers, the agent can provide real-time order logic, return status, and subscription changes entirely over the phone.
Retail logic automation
WISMO Automation
Provide shipping status and delivery times from your live order system.
Returns & Exchanges
Validate windows and begin the return process over a single call.
Stock Queries
Answer product availability and restock questions from your product feed.
Subscriptions
Let shoppers pause, skip, or change recurring deliveries instead of cancelling.
Feedback Collection
Collect CSAT and verbal feedback after delivery with structured prompts.
Cart Recovery
Call high-intent shoppers who left valuable items and offer real assistance.
Peak season support without overtime
A retail brand used Vani to keep support consistent through traffic spikes, automate returns, and reduce support overhead without sacrificing customer experience.
“We stopped staffing for chaos. The agent handled repetitive phone volume and our team focused on edge cases and loyalty moments.”
Upgrade your shopper voice support
Launch a fast support layer for orders, returns, and cart recovery before the next peak cycle hits.