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Support
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At VaniAgent, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and services.
Effective Date: January 15, 2024
By using VaniAgent, you agree to the collection and use of information in accordance with this policy.
We collect several types of information to provide and improve our services:
When you register for an account or use our services, we may collect:
Our AI voice agent platform processes voice communications, which may include:
We automatically collect information about how you use our platform:
We use the collected information for the following purposes:
AI Model Training: We may use anonymized and aggregated voice data to improve our AI models. Healthcare data subject to HIPAA is never used for model training without explicit consent and de-identification.
We implement industry-standard security measures to protect your data:
Your data is stored in secure data centers located in the United States. We use industry-leading cloud infrastructure providers with certifications including SOC 2, ISO 27001, and HIPAA compliance.
For customers requiring data residency in specific regions, we offer regional deployment options. Contact our sales team for more information.
For healthcare customers handling Protected Health Information (PHI), VaniAgent provides HIPAA-compliant services:
We enter into Business Associate Agreements with healthcare customers as required by HIPAA. The BAA outlines our responsibilities for safeguarding PHI and our obligations under HIPAA regulations.
To request a BAA, please contact us at compliance@vaniagent.com
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):
We process your personal data based on the following legal grounds:
Under GDPR, you have the following rights:
To exercise these rights, contact us at privacy@vaniagent.com
For California residents, we comply with the California Consumer Privacy Act (CCPA):
California residents have the right to:
In the past 12 months, we have collected the following categories of personal information:
We do not sell your personal information.
We work with trusted third-party service providers to operate our platform:
These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with this Privacy Policy.
Our platform integrates with 8,000+ third-party applications. When you connect these integrations, you authorize us to share data with those services according to their privacy policies. We recommend reviewing the privacy policies of any third-party services you connect.
We retain your information for as long as necessary to provide our services and comply with legal obligations:
When you close your account or request data deletion, we will:
Note that some data may remain in backup systems for up to 90 days before permanent deletion.
You have several rights regarding your personal information:
To exercise any of these rights, you can:
We will respond to your request within 30 days (or as required by applicable law).
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@vaniagent.com. We will take steps to delete such information from our systems.
For educational institutions using our platform for students under 18, we comply with applicable laws including FERPA (Family Educational Rights and Privacy Act) and COPPA (Children's Online Privacy Protection Act) where applicable.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
When we transfer data internationally, we implement appropriate safeguards:
For transfers from the EU to the US, we rely on Standard Contractual Clauses and implement additional technical and organizational measures to ensure data protection equivalent to EU standards.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes to this Privacy Policy, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
If you do not agree with any changes, you may close your account by contacting us.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@vaniagent.com
Address: VaniAgent Inc., 123 AI Street, San Francisco, CA 94105, United States
Email: dpo@vaniagent.com
For GDPR-related inquiries, you may also contact your local data protection authority.
For healthcare-related privacy questions or to request a Business Associate Agreement:
Email: compliance@vaniagent.com
Note: This Privacy Policy is provided for informational purposes and should be reviewed by legal counsel. VaniAgent is committed to protecting your privacy and maintaining compliance with all applicable data protection regulations including HIPAA, GDPR, and CCPA.